Shipping and Returns Policy
Returns Policy
We hope you are delighted with your purchase. However, should you wish to return your purchase you will receive a refund when returning your order within 30 days of receipt of the purchase. All orders returned in full within the first 14 days after receipt of purchase will all returns are free. Orders returned due to a fault will have all postage costs of returns refunded. To obtain a full refund please return the goods in a saleable condition in their original packaging together with the RMA (Return Merchandise Authorization) number and your Order Number. Items bought as gifts can only be refunded with the permission of the original purchaser together with proof of purchase. Refunds will be paid onto the purchaser’s card only.
It is entirely your choice which postal service to use when returning your order. However, we recommend a recorded delivery service for your protection and to obtain proof of postage. Unfortunately, we cannot reimburse goods lost in transit.
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RMA Process or Return merchandise authorization
Please follow the below steps:
1. Contact us via email at Contact@sakuraskin.com clearly stating the following:
A) Your Order Number, Full Name, and Delivery Address
B) The reason for requesting an RMA
2. We will either accept and/or authorize (or provisionally authorize subject to inspection) or reject the return claim and assign an RMA number for further dealings.
3. Upon return approval, the return handling process will be coordinated by us.
Damaged on Arrival Policy
If something is wrong with an item you have purchased from us, you are entitled to a refund, repair or replacement. Please note that an item to be considered as “Damaged on Arrival” must be:
1. broken or damaged or not of satisfactory quality,
2. unusable or not fit for purpose,
3. not what was advertised or does not match the description.
Please also note that an item can not be considered as “Damaged on Arrival” if:
1. it was damaged by wear and tear, an accident, or misuse,
2. you knew about the fault before you bought the item,
3. you have changed your mind.
If your item was received as “Damaged on Arrival”, please follow our RMA process described below within 7 days after the day on which you receive your order.
Wrong Product Policy
In the unlikely event that one or all of the item(s) you received is not what you ordered, please follow our above-outlined Returns Policy.
COVID-19 SHIPPING UPDATES
Please note that our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.
Risk of Loss
All items purchased are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items passes to you upon our delivery of your order to the carrier.
If you do not receive your order within 20 working days from the date of despatch, please contact us. We would request that you contact us as soon as possible and within 45 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
Returned to Us
If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
Our third-party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disasters, or operational crises. In such circumstances, your shipment will be returned to us and held till such a time that they are able to deliver to you. In these circumstances, you may ask for the order to be refunded.
Shipping Times
Most orders are processed within 5-10 business days. If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase normally 2-3 days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. We do not ship on Saturdays, Sundays,s or Local/Public Holidays. Customers must allow 15 working days for delivery before we will reship or refund orders.
Back Orders
In the unlikely event that any items in your order are unavailable for immediate shipment the item(s) will be shipped immediately once back in stock with no additional shipping charges.
Order Confirmations
You'll receive an e-mail confirming receipt of your order to the e-mail address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.
Lost Parcels
If a parcel is lost/undelivered please advise us as soon as possible so we can inform our courier of the missing parcel.
Import Duties and Taxes
When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. If these charges are unpaid, your order may be returned to us and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value. In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this instance, we cannot refund product or shipping costs for these reasons.
Please be aware that there may be limitations on what can be sent to you with regard to specific items and order values. You may also need to provide specific documentation for clearance of your order, once it arrives in your destination country. This may vary from country to country and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons.
Tracking
An email with tracking information will be sent to you once your order has shipped.
Shipping Multiple Orders
Multiple orders placed on the same day cannot be combined and will ship separately.
Shipping to Multiple Locations
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.
Address Changes
We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.